Who can apply for treatment?

All persons above 16 years of age are welcome at our clinic. If you are younger than this, please contact us first to see if we can accommodate your needs. You do not have to have a referral letter or a diagnosis to get treatment from us. However, please check the conditions of your insurance before starting the treatment. 

Who cannot get treatment from us?

There are a few cases in which we are not the right fit for you. If you identify as one of the below, we recommend you seek for more specialized treatment than what we are currently able to offer.

  • Acute suicidality
  • Severe Anorexia Nervosa with BMI < 17
  • Severe addiction disorders
  • Severe aggression
  • Psychotic features
  • Persons under the age of 16
  • Serious neurological conditions 

Is there a waiting list?

No, we do not work with a waiting list. We will do our best to arrange your first appointment based on your availability within 1-2 weeks of the first contact. 

Is there a free trial session?

We offer a 15 minute free phone call to determine if we could be a good fit to help you with your situation. 

International therapy for expat adults and students

Is the treatment covered by my insurance?

We do not currently have contracts with insurance providers. We are a private practice, which means that you will cover the sessions and seek for potential reimbursement yourself. This does not mean that no insurances will cover our care. Whether you get full, partial, or no reimbursement depends on your insurance plan.

We have noticed that many international insurance companies do offer coverage, however, Dutch insurances typically do not. You can also choose to not use insurance for complete anonymity.

How is COVID-19 impacting your services?

We offer one-on-one individual counselling both in-person and online based on your preferences. We take safety very seriously and have therefore made a few adjustments in order to make in-person sessions lower risk. 

We make sure that the seats are at a safe distance from each other to ensure minimal risk of contamination. We avoid physical contact and do not shake hands at the moment. With any symptoms present we move all sessions online and ask you to do the same. Do you prefer to avoid any contact? We offer an option to meet online with a professional video call.

Online or in-person therapy?

In our experience both options have their pro’s and con’s and neither is worse than the other. This is purely a question of preference. We offer both in-person and online (teletherapy) options. We can also do a combination of both forms of treatment. 

We recommend doing online counselling with a professional video call. Do you prefer to only do voice chat or typing? We are able to accommodate different types of wishes. Contact us to find the best option to fit your situation. 

Is therapy confidential?

Yes. All of our services are strictly confidential. All of the information that you share with us will remain between us. We will also not inform your insurance about treatment, this is your personal choice. However, there are a few situations where information may be shared with others, namely:

  • You give us written consent to share certain information.
  • We are ordered to break confidentiality by the court of law.
  • There is information of such gravity that confidentiality cannot be maintained. This could mean for example that we find that you or someone else is in imminent danger. 

In these situations we will normally first try to speak with you before breaching confidentiality. You can read our full privacy policy here.

English, Finnish and Danish speaking psychologists available

What is the duration, frequency and length of treatment?

There is no standard answer to this. A typical session duration is 50 minutes. Would you prefer shorter or longer sessions? We can offer for example double sessions or half-sessions when this is needed. The frequency of the sessions typically varies anywhere from twice a week to once a month.

The length of the treatment depends on the individual goals for the treatment, typically anywhere from 5 sessions to multiple years. In the beginning of the counselling you will together with your psychologist discuss what your goals are and we will find the right frequency and duration that fits your individual needs. 

What happens if I miss my appointment?

You can cancel or reschedule your appointment for no charge a minimum of 48 hours in advance. Cancellation 24 hours prior to the appointment results in 50% charge. Cancellation less than 24 hours prior to the appointment results in 100% charge. No show results in 100% charge. Unfortunately, we cannot admit you to the session if you are more than 15 minutes late as this counts as no show. Please note that cancellation/no show fees are not covered by insurances. 

We cannot admit you to the session if you are under the influence of substances or act aggressively toward us. In this case the session will be ended immediately and you are 100% liable for the charge. 

What can I expect coming to therapy? 

We tailor the treatment to fit your individual needs and goals. The treatment starts with an intake where we discuss your reason for seeking treatment, your goals and your life situation. We will together then decide the duration and frequency of the meetings. 

Therapy is first and foremost for you. You can decide what you want to share and work on in the sessions. We will offer you empathy, understanding, acceptance, and a non-judgmental, open-minded attitude. We will be there to listen and to teach you tools but we will not offer you our opinions or make decisions for you. 

Do you have a sliding scale option?

We offer a sliding fee scale for clients with a less fortunate financial situation. Each case is evaluated individually. Please contact us at info@untangledpsychology.com to find out if you may be eligible for the sliding scale spot. We also offer a special price for students that you may be eligible for!